There is a 48-hour Cancellation & Reschedule Policy in place.
My business is dependent on the number of clients I can see in my clinic hours. Therefore if you are unable to make a previously arranged appointment, I ask that you provide me with at least 48-hours notice to cancel or reschedule it. The more notice the better to be honest, as this gives me the opportunity to offer your cancelled time slot to someone on my waiting list.
- Less than 48-hours notice results in a Cancellation Fee of £15. This fee acknowledges that I will unlikely be able to fill your vacated slot.
- Less than 2-hours notice incurs a Late Cancellation Fee of £25. This fee acknowledges that not only will I be unable to fill your slot, I will also have spent time reviewing your notes and preparing for your appointment.
- Failure to attend an appointment with no prior notice (a "no show"), incurs a Missed Appointment Fee of 50% of your booked treatment cost. This fee acknowledges that I can’t fill your missed slot and that I will have spent time reviewing your notes, preparing the treatment room for you and will have been waiting around for you to arrive!
All fees are required to be settled prior to any future bookings.
So if you are feeling unwell or life just gets in the way, then please contact me and discuss the options as ahead of time as possible, that way you avoid any cancellation fees & I have the chance to offer your slot to someone else.
Full details of all my practice policies can be found here.