Covid-19

I’m so pleased to be able to fully re-open to clients again.

To help keep everyone safe, I’ve made some changes to how I work. Fortuitously, I worked in Infectious Disease labs before training as a reflexologist, so I’m well acquainted with strategies to prevent viruses infecting new hosts! Therefore, you can rest assured that you’ll be in safe hands when you come to visit me as I’ll be taking all precautions possible to minimise the risks.

I have also found that with a little creative thinking it is entirely possible to minimise risk while still maintaining a warm and welcoming treatment space. My newly reorganised and decluttered treatment room remains a calm, peaceful and enjoyable environment to spend time in.

The Covid-19 screening I do on myself, my household and all clients prior to and on the day of the appointment means no one with any potential symptoms of Covid-19 will be spending time in the treatment room. Therefore all the other precautions taken are to reduce the risk of transmission in a situation where someone is inadvertently asymptomatic or pre-symptomatic.

The entrance to my treatment room is separate from the rest of the house, there is also a dedicated cloakroom next to the treatment room which is now set aside for the sole use of clients.

Before your appointment

  • I’ll call you to conduct a pre-visit questionnaire – this is to make sure that you have no Covid-19 symptoms or likely exposure to this virus and that it is safe and appropriate to give you a treatment.
  • I cannot give you water at the moment, so please do bring a bottle with you.

When you arrive at my treatment room

  • There is now a QR code on my treatment room door, so if you have the NHS track and trace app you can scan this code when you arrive,
  • Please put on your face mask and then knock at the door.
  • Before you come in, I’ll ask you a few questions to check you are still feeling well and take your temperature with a no-contact thermometer.
  • If you arrive early please text/call me first before arriving at my door, extra time is currently needed between appointments to clean and ventilate the room and if you are early it’s possible that the floor/surfaces haven’t yet dried.
  • Please don’t bring anyone else with you unless necessary. Exceptions include a parent/guardian of children under 18 years old.

Inside the treatment room

  • You will be asked to remove your shoes and place them alongside any other belongings in the tray provided,
  • You will then be asked to wash your hands in the cloakroom or use the hand sanitiser provided before coming into the treatment room itself.
  • The toilet is still available for you to use and is thoroughly cleaned between appointments, I now wash my hands in the kitchen and use our upstairs loo, allowing this space to be kept extra clean and exclusively for clients.
  • There is now a towel dispenser with disposable paper towels in place of a communal hand towel and an enclosed bin. The paper towels are 100% bamboo and biodegradable to minimize the impact on the environment.
  • The windows will be open to allow ventilation – the radiator will also be on to make sure you stay warm as the weather turns cooler
  • The reclining chair and all support cushions are fully covered in layers of waterproof covers and freshly laundered sheets, pillowcases and muslin.
  • There is no longer a waiting area or consultation area and all fabric chairs, unnecessary soft furnishings and “knick knacks” have been removed!
  • I will be wearing a face mask and designated uniform.

Cleaning

  • Before and after each treatment a cleaning protocol is followed to make sure the treatment space is clean and sanitised ready for the next client.
  • This includes cleaning the treatment chair/couch, all surfaces in the treatment room and cloakroom, the sink, toilet, the light switches & interior and exterior door handles. The floor will also be mopped. I am using a Lakeland cleaning spray that has been approved to kill bacteria and viruses (including the coronavirus that causes Covid-19).
  • All linens used on the treatment chair, support pillows and during the treatment are removed ready for washing and replaced with fresh ones.
  • I will be allowing a 60-minute gap between appointments to fully ventilate and clean the treatment space and cloakroom.

I am also following the Association of Reflexology Covid-19 secure workplace policy.

Payment

To help reduce contamination risks my preference is that you pay by bank transfer. Cash is also fine if you are happy to bring the exact amount and place it in an envelope. There is also an additional option of paying online using a credit or debit card.

Cancellation Policy

  • Once your appointment is booked in, please let me know if you have symptoms or potential exposure to Covid-19 or if a you or a household member feels unwell.
  • You can also cancel your appointment at any time if you aren’t feeling 100%. I want you to feel safe and to keep the treatment room safe for everyone. Therefore the normal cancellation policy does not apply unless you simply forget to turn up!

After your appointment

If within 7 days of your appointment you begin to develop any symptoms of possible COVID-19, please contact me straightaway as I will close my treatment room prior to you getting your test results to minimise risk to other clients. I have the NHS QR code for my business and so should be contacted by track and trace, however this would only be triggered once a positive test has been recorded. Asking you to contact me directly means I can take immediate action and I would far rather close and then reopen once a negative result has been confirmed, than wait for track and trace to make contact!

I can also assure you that I will immediately shut my practice and contact all affected clients should I display any respiratory symptoms that could be Covid-19 or should myself, or any member of my immediate family, come into close contact with anyone who has Coronavirus.

I hope that you find these measures reassuring and if you have any questions at all then please do get in touch.