Practice Policies

Practice Policies for Happier Healthier You

Rosanna Mundy a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that she has a nationally recognised Diploma in Reflexology.

 As an AoR member:

  • I am bound by the AoR Code of Practice and Ethics.
  • I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.
  • I will always be adequately insured for medical malpractice /professional indemnity requirements. The industry standard is in excess of £5 million cover.
  • I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date.
  • I am compliant with GDPR data protection, please see my separate GDPR policy. Your information will remain confidential at all times.
  • As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support.
  • I keep data electronically, so I am registered with the Information Commissioner’s Office.

Business Practice Policies:

1. The use of Face Coverings

  • I will always wear a face covering for every client for the foreseeable future.
  • My clients will be expected to wear a face covering unless they are exempt, for the foreseeable future.

2. Appointments

You are currently required to fill in an online Covid screening questionnaire before attending each appointment, this is a requirement of my professional insurance.

I also have health requests of my clients as follows:

  • If you have any symptoms that may potentially be Covid-related or have been in touch with anyone with potential Covid symptoms please contact me as we may need to postpone your appointment.
  • If you have been involved in a higher risk activity such as attendance at a large event or air travel, I request that you do not book an appointment within 10 days of the activity.
  • In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.

3. Prices

My fees are as follows; they are payable in full at the time of treatment:

Initial appointments

  • £80 30-minute consultation & treatment
  • £95 45-minute consultation & treatment

Follow-up appointments

  • £65 70-minute signature follow-up appointment
  • £60 60-minute follow-up appointment
  • £55 55-minute focused appointment
  • £50 45-minute express appointment
  • £70/£75 80/90-minute extended appointments

I reserve the right to choose to use discretion regarding the application of any discounts.

4. Cancellation Policy

  • I have a 24 hour cancellation policy. As you are aware my business is dependent on the number of clients I can see in my clinic hours. Therefore if you are unable to make a previously arranged appointment I request that you provide me with at least 24 hours notice. This will allow me the option to re-book the time slot with someone on my waiting list.
  • Less than 24 hours notice may result in a fair-use fee of 50% of my usual treatment cost. This fee will be required to be settled prior to any future bookings.

 5. Gift Cards – available to buy for existing clients only

  • You have the option to buy a gift card for anyone who is an existing client (those clients who have been to see me at least once in the previous 5 years).
  • These gift card treatments can be booked during my normal working hours with no restrictions.
  • Where an appointment is booked and missed, my cancellation policy above will apply and the cost of a proportion of the treatment will be deducted from the gift card total.
  • These treatments are fully flexible with 24 hours notice.
  • These gift cards are non-refundable.
  • These gift cards are required to be used within one year.

6. Use of background music

  • I only play Royalty free music within my business and therefore I am not required to have The Music Licence. Unless you are in your own home, I am unable to play your preferred music selection.

   7. Provision of additional therapies

  • I offer other therapies in addition to reflexology, these include Jin Shin Jyutsu & Ear Candling. I provide these therapies to the same high standard expected by the AoR for Reflexology. I also have insurance in place for these additional therapies.